Shipping Policy

Shipping Policy

1. Orders are processed within 1-2 business days.
2. Orders placed on weekends or holidays will be processed on the next business day.
3. You will receive a confirmation email with tracking information once your order has shipped.
4. While we strive to ensure timely delivery, delays may occur due to weather, customs, or other unforeseen circumstances.

Exchange Policy

1. Eligibility for Exchange:
• Products must be unused, unopened, and in the original packaging.
• Items must be returned within 30 days of the purchase date.
• Proof of purchase (receipt or order confirmation) is required.

2. Exchange Process:
Step 1: Contact our Customer Service team at [insert email] to initiate the exchange process.
Step 2: Provide your order number and the reason for the exchange.
Step 3: Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
Step 4: Ship the item back to us using the provided instructions. We recommend using a trackable shipping method.
Step 5: Once we receive and inspect the item, we will process your exchange and send you the replacement product.

3. Shipping Costs for Exchanges:
• Customers are responsible for the shipping costs associated with returning the item.
• We will cover the shipping cost of sending the replacement product to you